From Patient Journeys to Smarter Healthcare

Sweden's largest healthcare regions needed a unified strategy for digital patient information. The goal was to map patient journeys, highlight pain points, and define a vision for better care.

I conducted collaborative workshops with patients, experts, and healthcare professionals. Together, we mapped out 10 key scenarios, capturing real experiences and challenges. This work resulted in both current-state and future-state journeys to guide system improvements.

The project delivered 20 detailed patient journeys, offering a clear roadmap for digital transformation. It highlighted critical needs for improved communication, system integration, and patient-centered care solutions.

Large-scale projects with multiple stakeholders are slow, time-consuming, and often over-documented. The scope was too broad—splitting it into smaller, focused teams would have been more effective. A leaner approach would have yielded faster, more actionable insights.